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Post by Jay Freschi on Dec 15, 2017 15:19:31 GMT -5
At the previous ACT Conferences, I have seen a few presenters that mentioned that they had a retail outlet that was centered around transit passes and customer service. In Arlington, VA we call these Commuter Stores, in Fairfax County, we call them Connector Stores, but the common thread is that these retail outlets offer Face-to-face customer service for people choosing non-SOV travel options. I would like to have a session (or TWO) at the next ACT Conference sharing the specific benefits of providing Commuter Store outlets.
Secondly, what role to transit call centers play in helping folks get out of their SOV's? How can a phone call help to sway someone towards trying a transit trip, or taking a bike share trip, or even just walking that short distance?
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Post by Emily Cass on Dec 18, 2017 13:40:01 GMT -5
this would be a great topic! My TDM, TRAFFIX has an office at Naval Station Norfolk, the world's largest naval base, where we have 3 HRT express buses, 3 HRT local buses that come on the base daily. I do not sell passes, but the office act as the transportation office for the installation with a ticket vending machine.
I would be willing to join the panel.
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Post by Jay Freschi on Dec 19, 2017 15:28:46 GMT -5
Emily, that is great news about joining the panel. I am heading out of the country starting tomorrow and I am not sure what the next steps are for making sure that our topic can be moved forward as an official proposal. Have you done this before? Any suggestions? My email address is jfreschi@commuterdirect.com if you want to chat off line about this topic.
Jay
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