Post by Jay Freschi on Dec 15, 2017 15:19:31 GMT -5
At the previous ACT Conferences, I have seen a few presenters that mentioned that they had a retail outlet that was centered around transit passes and customer service. In Arlington, VA we call these Commuter Stores, in Fairfax County, we call them Connector Stores, but the common thread is that these retail outlets offer Face-to-face customer service for people choosing non-SOV travel options. I would like to have a session (or TWO) at the next ACT Conference sharing the specific benefits of providing Commuter Store outlets.
Secondly, what role to transit call centers play in helping folks get out of their SOV's? How can a phone call help to sway someone towards trying a transit trip, or taking a bike share trip, or even just walking that short distance?
Secondly, what role to transit call centers play in helping folks get out of their SOV's? How can a phone call help to sway someone towards trying a transit trip, or taking a bike share trip, or even just walking that short distance?